Return Policy

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What is a return policy?

A return/refund policy is a set of rules a store establishes to manage how customers can return or exchange unwanted or faulty products.

Acceptable reasons for returns:

Change of mind, damaged items, incorrect product received, etc.

Timeframe for returns:

You have 20 days from the date of purchase to initiate a return request. Please initiate a return request through Instagram DM's (@jole.clo) or through our email at

Condition of returned items & Return Address:

Items must be (pretty much) unused, in original packaging and shipped back to us at:

PO BOX 268
Mitcham Shopping Centre
Torrens Park 5062

Types of refunds offered:

Full refund, store credit, or exchange.

Exchange is only available for in stock items. If a blue pair of jorts is being returned for a black pair, however that size/colour is not available, then another option must be picked.